Let's get you back to the board.

A purchase is pending or missing

1. Confirm that the App Store or Google Play shows the transaction as completed.
2. Open the game with a stable internet connection and sign in to the same game account used for the purchase.
3. Wait briefly on the home or shop screen while the store and game server reconnect.
4. If the balance still does not update, email us with the platform, product name, approximate purchase time and store transaction/order ID.

Refund requests

Apple and Google process payments and decide store refund requests. Gaming Arena Social cannot issue an App Store or Google Play refund directly.

• Apple: use Report a Problem.
• Google Play: follow Google Play's refund request process.

If a refund or charge reversal is approved, the related virtual currency or unused digital benefit may be removed where technically and legally permitted.

Account and privacy help

Delete an account

Open Player Profile in the game and choose Delete account. The confirmation screen explains the deletion schedule and the game data that will be removed. Account deletion does not itself request or guarantee a store refund.

Privacy request

For an access, correction or deletion request, email us from the address connected to your account when possible. We may need to verify that the request belongs to you.